Influencer-of Green-friendly Lifestyle

Here at TAIPEI 101, we are aware that various activities in the lives of our stakeholders such as tenants, customers and employees could potentially impact our environment. As an iconic Taiwan landmark of and a role model for skyscraper management, we have taken it upon ourselves to serve as an example by strengthening green related equipment and management. This is achieved by transforming the building into an ecofriendly green building so that we could help stakeholders reduce their energy and water consumption whilst reducing waste and GHG emission. At the same time, we have also leveraged TAIPEI 101's influence by initiating our Green On Project to reach out to our stakeholders and remind them to make better use of resources that are available to us, lead green and eco-friendly lifestyles so that we could achieve the ideals of stainable environment and de velopment together.

This chapter will begin by covering TAIPEI 101's performance and results of its green building upgrade, along with its environmental management policies and relevant actions, followed by the disclosure of management performances for energy, GHG emission, water resources and waste disposal in 2016. Finally, the chapter will conclude with an overview of the eco-friendly measures and products that wehave provided.Materials issues covered by this chapter include green building management and promotion, energy/resource usage and emission management, eco-friendly measures and pr oducts and so forth.

3.1 Green Building Management and Promotion

TAIPEI 101 is well aware of the impacts caused by architectural constructions and corporate operations on the environment and as such, we have dedicated ourselves to challenge and receive green building certification at even higher levels. Not only that, under the premise of not compromising the comfort and satisfaction of our tenants, we will be fully committed to each and every task that would enable us to reduce our impact on the environment as our way of fulfilling our obligations to the environment.

3.1.1 Results of Green Building Upgrade

From LEED to LEED v4

After receiving the 2009 Platinum certification for LEED EB:OM (Existing Building: Operations & Maintenance) for the first time in2011 from USGBC, TAIPEI 101 has gone a step further to challenge the certification at a higher level. In 2016, TAIPEI 101 received the world's most prestigious and stringent green building international standards – LEED v4 O+M (Operations & Maintenance) from the U.S. Green Building Council (USBCG) with the highest score (90) ever awarded, making TAIPEI 101 the world's first (and Taiwan's only) supertall building to receive the Platinum certification for LEED v4.

Just as the number of "TAIPEI 101" implies, we have never perceived perfection to line up conveniently with the full score.Instead, we have challenged the LEED v4 Platinum certification – the highest level of green building certification attainable in the hopes of surpassing ourselves. After five years of hard work and more than NT$ 20 million in investments to upgrade various equipment and systems while promoting various measures of smart energy management, green illumination, air-conditioning energy conservation and eco-friendly power, we were able to receive the LEED v4 certification despite an extremely high utilization rate. This goes to reflect TAIPEI 101's resolve in achieving sustainable development.

And as such, we have sought to achieve specific results and performance in 9 criteria that are assessed for LEED v4 (O:M) certification, including: air-conditioning, lighting, materials and resources, indoor environmental quality, innovation, sustainable sites, location and transportation, water efficiency and energy and atmosphere with the following results. For more details on our green building upgrade measures and performance, please refer to the relevant sections in Chapter 3.

The ceremony was attended by Shih-Ming Chen, the president of Taipei 101, Te-Yu Chou, the chairman of Taipei 101, Mr. Mahesh Ramanujam, the USGBC President and CEO, and Mr. David Malott, the Chairman of Council on Tall Buildings and Urban Habitat.

  • G4-CRE8 (Type and number of sustainability certification, rating and labeling schemes for new construction, management, occupation and redevelopment)
Water efficiency
  • We only use 100% on-site captured rainwater to irrigate plants and flush toilets at the shopping mall.

  • A water treatment mechanism is introduced to the cooling tower to maintain potable water concentration level so as to prevent deposit build-up. It allows the water to be recycled a minimum of 10 cycles prior to discharge.

  • TAIPEI 101 has carried out a full-scale installation of digital water meters throughout the building to more accurately monitor water utilization and more effectively prevent wastage.

Green air-conditioning
  • Air-conditioning pumps:Through arrangement of Performance Contract, the motors were changed from fixed frequency to variable, so that they can operate accurately in response to the actual conditions and effectively reduce energy consumption.

  • Air temperature:The monitoring system will detect the outdoor temperature at various stratums and delivers conditioned air befitting the temperature change at different height.

  • Mechanical room air-conditioning energy saving devices:When the temperature is low in the winter, the system can shut down the air conditioning in accordance with its assessment of mechanical room environment to lessen energy consumption.

Materials and resources
  • Green procurement:Steps have been taken to ensure that five of the most frequently purchased items by TAIPEI 101 are compliant with the company's environmentally preferable purchasing policy.

  • Green maintenance:All purchases and handling of maintenance materials are compliant with our facility maintenance and renovation policy, i.e. using eco-friendly paints/lights and so forth.

Location and transportation
  • In 2015, TAIPEI 101 conducted a questionnaire for tenants on their commute status and the results showed that more than 86% of our tenants commute by public transportation.

Energy-efficient lighting
  • Landscape lighting:Originally automated to be switched on at set times, the lights now go on at sunset time – the precision eliminates wasted energy.

  • Lighting in parking spaces:Other than automating the lighting to go on and off at certain hours, we divide the lights into groups to switch them on by turns on a weekly basis. In this way, we extend the service life of all light tubes and save energy.

  • Office lighting:Other than office hours, we apply infrared detectors to register the presence of those working overtime and control basic lighting.

  • Lighting in mechanic al rooms and areas of refuge:While only basic lighting is provided during week days, the lights can be manually operated through two-way switches of automatically operated by infrared detectors.

Indoor Environmental quality
  • Control plan:We have formulated and implemented Air Quality Management Plan to ensure that indoor air quality on the premises is compliant with the relevant standards.

  • Monitoring system:We have deployed Building Automation System to monitor indoor air quality and temperature at all times.

  • Tenant survey:We have implemented tenant surveys to find out the tenants' level of satisfaction with indoor air quality. Results of the survey have turned out to be satisfactory.

  • Green building education program:Through green tours, we have helped the general public to gain a deeper understanding of green building philosophies and actual actions that we have taken.

  • Drinking water treatment:By installing drinking water treatment system, we were able to reduce the usage of plastic bottled water in order to stay eco-friendly and protect the earth.

  • Tenant participation:We have encouraged tenants to work with us and adopt green actions/practices in their day-to-day lives.

Energy and atmosphere
  • Building wide metering enables recording in both consumption and demand, monthly and annual peak demand. The facility's energy management system is programmed to set an alarm whenever the energy consumption and peak demand rise above the anticipated amount by >5%.

  • Smart, digital, detection system:The system is configured to reduce power load at specific periods to prevent an overload during peak hours.

  • Renewable energy development:We have purchased 1.01 GWh of green power at NT$ 1.06 per kWh for two consecutive years. The payment for the green power has gone towards Taiwan Power Company's "Renewable Energy Fund" as our way of supporting the development of renewable energy in Taiwan. TAIPEI 101 will continue to purchase green power in the future.

Sustainable sites
  • Indigenous species preservation at the site:Invasive and exotic species cultivated in the perimeter of the building have been replaced with indigenous species, with the removed invasive and exotic species converted into compost materials in order to improve soil fertility.

  • Site development:We have chosen the Natural Valley (Taiwan's first organization managed by an environmental charity trust) as the recipient of our donation as a gesture of our support for low-elevation forest reforestation and environmental education.

  • Green wall:The transpiration of plants offers the benefit of cooling building temperature and purifying indoor air quality. Not only that, green walls also have educational values when it comes to environmental education. And as such, we have setup a green wall in the 1F lobby, and 65% of the wall is made up of indigenous species in Taiwan as our way of promoting the restoration of Taiwan's indigenous species, thereby achieving multiple benefits.

  • Site water resource preservation:Rain water is captured and collected on the roof and at terraces on every 8th floor of the tower starting at 34F. 100% of the recycled rainwater had been used for watering outdoor vegetation and flushing washrooms in the mall as our way to preserve water resources.

Green Building Promotion

As a role model for skyscraper management, TAIPEI 101 is committed to become a platform of sharing for green building know-how and relevant management experience. In order to help the general public gain a better understanding for green buildings, we have organized relevant activities, forums and green tours.

Smart Cities Smart Buildings Forum

TAIPEI 101 hosted the "Smart Cities Smart Buildings" forum on July 7, 2016 in order to provide a valuable platform for parties in the industry to interact and exchange in the domain of green sustainability by promoting the experiences for smart cities and smart buildings through studies of international cases. The forum focused primarily on the development of sustainable environment, with discussions covering issues intricately related to relevant sectors including green power, energy conservation, high efficiency, smart development and so forth. Through the keynote speeches and interaction with peers, participants were able to deepen their understanding of smart green buildings and in turn implement integrated management through system integration, optimization and monitoring in order to create higher green values that generate better energy conservation, safety and comfort. The list of local and foreign keynote speakers at the event further accentuates TAIPEI 101's status as a world class supertall green building.

In addition to having distinguished guests including USGBC President and CEO, Mr. Mahesh Ramanujam, and Council on Tall Buildings and Urban Habitat People CEO, Mr. David Malott, take part in the forum and give keynote speeches, we have also invited many renowned speakers and representatives from TAIPEI 101's partners in green building – high ranking supervisors from major international brand names, Siemens and Philips, to share their experience on smart buildings and their insights on issues of environmental sustainability at the forum while presenting the market status and opportunities for development with regards to green buildings. With the theme of "Smart Cities Smart Buildings", we have arranged for relevant forums and conferences in order to help the general public become more aware and knowledgeable of eco-friendly green building technologies.

Guided Green Tour

In order to enable visitors to gain deeper understanding and awareness of TAIPEI 101's green building philosophies and the ac tions we have taken, we offer guided Green Tour service for interested organizations to apply.

Although TAIPEI 101 is no longer the world's tallest building, we hope to present a brand new look of TAIPEI 101 to the world as a new role model for supertall building. In the future, we will continue to work towards this goal so that the building will not only be a landmark of Taiwan, but also a beacon of green effort for Taiwan!

3.1.2 Environmental Protection Mechanism

Green Office Tower

Since its completion and operation, TAIPEI 101 Tower has adopted relevant designs and environment management strategies to minimize impact on the environment.

Initial Construction Phase

Although the original blueprint for TAIPEI 101 did not incorporate concepts of green building for its fundamental design, the initial design planning did take environmental impact into consideration. The following equipment were considered for investment and installation at the design planning phase:

Operation Phase

Driven by our spirit of pursuing excellence, we are aware that the green elements in our initial building design are inadequate to satisfy TAIPEI 101's philosophy and obligation to environmental protection. As such, we have implemented the following green action plans at the office tower.

Adoption of Cloud-based Management Platform

In order to deliver energy management services of a higher quality to our tenants and in light of the demands for big data analysis for energy consumption in this digital age, TAIPEI 101 has signed an MOU with Siemens Ltd. Taiwan in 2016 and announced our adoption of Siemens Navigator – the latest cloud-based building energy and sustainability management platform to achieve effective monitoring and analysis of data generated by the building. This would in turn enable us to formulate more efficient energy conservation strategies, improve building efficiency and facilitate the acceleration of smart upgrade for TAIPEI 101 so that we could achieve our objectives of sustainable energy conservation and smart management. Presently, TAIPEI 101 has already utilized to create the prototype energy data diagrams using the Navigator to ensure that subsequent iterations of the diagrams and charts would be in line with TAIPEI 101's energy management needs.

In 2016, TAIPEI 101 announced its adoption of a cloud-based building energy and sustainability management platform.

Green Corner

In order to pass on the spirit of environmental protection and sustainable resource recycling to each and every visitor, TAIPEI 101 has set up the Green Corner at the 1F lobby to display videos on how TAIPEI 101 operates as a green building alongside with the Green Wall (for details on the Green Wall, please refer to section 3.3.1 Eco-Friendly Measures).

Energy and Water Conser vation Measures

We have conveyed TAIPEI 101's goal in energy and water conservation to our tenants and their employees in the hope that tenants will support green actions together and control the consumption of energy and water resources. Our recommendation in lighting and water conservation includes using energy-efficient lighting fixtures, buying office equipment and appliances with energy-saving and eco-friendly labels in Taiwan and buying water faucets, toilets and urinals bearing water conservation labels. For tenants with high power usage, we perform electric panel inspection by methods such as infrared inspection, power analyzer measurement, three-phase aggregate load and electric panel switch contact lockdown.

Commitment by Tenants

Given the fact that resources on earth are precious and limited, we have thus invited TAIPEI 101 tenants to take part in the operations of a green building. We have included green terms in our "Tenant Handbook" and adopted LEED criteria as the framework by incorporating international best practices for the establishment of our "Green Fit-Out Guide" as guidelines for the establishment of relevant regulations that shall govern tenants' fit-out sub-contractors in their choice of renovation materials and energyresource management in normal operations to ensure compliance with relevant green building standards. The guide requires that tenants ought to prevent noise pollution and maintain indoor air quality in order to mitigate impact on the surrounding environment. Contractors in violation of the fit-out regulations will be asked to restore the premise to its original state and improve upon the shortcomings. In addition, we also encourage our office tower tenants to renovate their offices using green materials (i.e. the percentage of green materials used greater than 45%) and raised the bar in terms of eco-friendly requirements for green materials renovations in the office tower.

  • G4-EN32(New suppliers that were screened using environmental criteria)
Green Observatory

As the observatory is located on the 89F, its management of energy, water resources and waste is identical to that of the office tower. Due to the lack of space, we did not place recycling bins in the observatory. However, in practice, we send the garbage generated at the observatory to the Waste Management Center in the basement for sorting and recycling. To give customers peace of mind, we posted a note about waste handling on the garbage bin at the observatory.

Green Cleaning

In an effort to reduce the negative impact on air quality, tenant and customers' physical health, building renovations, interior systems and ecological environment from cleaning and sanitation operations, we have established relevant procedures on the use of eco-friendly cleaning products and SOPs for equipment operations, safety procedures for the handling of cleaning chemical agents and the dilution of concentrated chemicals, personnel allocation and training and etc. in the "TAIPEI 101 Green Building Cleaning Regulations" under "TAIPEI 101 Subcontracting & Outsourcing Regulation for Cleaning and Sanitation Services." At the same time, we also encourage tenants to request their cleaning service providers to adopt the same green cleaning policy as we do, which is using cleaning products and equipment in compliance with environmental regulations. By the end of 2016, tenants that have adopted our green Given the fact that resources on earth are precious and limited, we have thus invited TAIPEI 101 tenants to take part in the operations of a green building. We have included green terms in our "Tenant Handbook" and adopted LEED criteria as the framework by incorporating international best practices for the establishment of our "Green Fit-Out Guide" as guidelines for the establishment of relevant regulations that shall govern tenants' fit-out sub-contractors in their choice of renovation materials and energyresource management in normal operations to ensure compliance with relevant green building standards. The guide requires that tenants ought to prevent noise pollution and maintain indoor air quality in order to mitigate impact on the surrounding environment. Contractors in violation of the fit-out regulations will be asked to restore the premise to its original state and improve upon the shortcomings. In addition, we also encourage our office tower tenants to renovate their offices using green materials (i.e. the percentage of green materials used greater than 45%) and raised the bar in terms of eco-friendly requirements for green materials renovations in the office tower.

Operation Phase Adoption of Cloud-based Management Platform Green Corner Green Cleaning Commitment by Tenants In 2016, TAIPEI 101 announced its adoption of a cloud-based building energy and sustainability management platform. Influencer of Green-friendly Lifestyle TAIPEI FINANCIAL CENTER CORPORATION | CORPORATE SOCIAL RESPONSIBILITY REPORT | 2016 cleaning practices include TWSE, ANZ Bank New Zealand, BNP Paribas Taiwan and KPMG. Presently, 79.76% of our cleaning product and consumable purchase is compliant with pertinent environmental protection standards.

Tenants should be responsible for the sorting of wastes generated in their areas into recyclable, general waste and food wastes according to the principle. Wastes are to be contained in designated collection bins on each floor. Our cleaning staffs are responsible for checking the sorting of wastes and taking wastes to the Waste Management Center in the basement.

Relevant Risks from Climate Change

Due to abnormal climate around the world in recent years, extreme natural disasters have occurred at higher frequencies and caused steadily increasing damages on the safety of people and economic losses. Facing such impacts from climate change, it is imperative for us to adapt to climate changes by establishing corresponding counter measures in order to mitigate the impacts of climate change. In 2016, we have implemented relevant responses and measures for risks pertaining to typhoons, air pollution, carbon reduction and so forth.

  • G4-EC2(Financial implication and other risks and opportunities for the organization's activities due to climate change)
Climate risks and c orresponding measures

Investment for Environmental Protection
  • G4-EN31(Total environmental protection expenditures and investments by type)

3.2 Energy and Resource Usage and Emission Management

The 22nd Conference of the Parties of the UNFCCC (COP 22) was a continuation of COP 21 and involved the negotiation among representatives from almost 200 countries to determine how carbon reduction commitment ought to be implemented. Incidentally, the Paris Agreement , which was signed during COP 21, became effective as of November 4, 2016, with 72 nations currently in participation, accounting for 57% of the global GHG emission. The parties are primarily concerned with the mitigation of global warming and steering the world towards carbon neutrality. In our sustainability strategy, we have made it a point to include "becoming the world's tallest carbon neutral building" as one of TAIPEI 101's long term objectives as our commitment and response to the international trends of c arbon reduction.

3.2.1 Energy Management

Energy Saving Equipment and Measures
Energy Saving Equipment

TAIPEI 101 is built with two primary energy-saving equipment: double low-e glass curtain wall and Energy Management and Control System (EMCS).

In addition, in an effort to reduce energy consumption, we have been gradually replacing our light fixtures with energy-saving alternatives by implementing a project to replace many of the existing light fixtures in the shopping mall and office tower with LED lamps in 2016. The items of replacement and the relevant costs of the project are shown below and it is estimated that the replacement of LED lamps would help TAIPEI 101 to save approximately 120,000 kWh of power per year.

Energy Conservation Measures and Benefits
  • the factor used for the calculation of carbon reduction was the 2015 carbon emissio factor of 0.528.
  • G4-EN6 (Reduction of energy consumption)
  • G4-EN6* (Report actual energy savings for all assets using recognized conversion factors)
  • G4-EN19(Reduction of greenhouse gas (GHG) emissions)
The replacement of old light fixtures to LED lamps in 2016 will help TAIPEI 101 to save 120,000 kWh of power per year.

Energy Saving Measures

We have continued to monitor, measure and analyze our building energy efficiency while striving to improve our operational energy efficiency so that we can lower our GHG emission and operating costs at the same time. Our concrete energy-saving measures as follows:

TAIPEI 101 purchased 1.01 GWh of green power for two consecutive years in 2015 and 2016.

Energy Saving Performance

TAIPEI 101's total power usage in 2016 came to 86.9378 million kWh; the office tower accounted for 49.13% of the power consumed, while the shopping mall and parking lot consumed 43.69% and 7.18%, respectively. Compared to 2015, the total power usage for the office tower in 2016 fell by 0.4%. In terms of energy use intensity (EUI), the power usage for each square meter of office floor space was lower than that of 2015 by 0.27%, while the average power used by each tenant/employee also fell by 7.03% compared to that of 2015. These figures reflect the success of our energysaving measures. However, the total power usage for the shopping mall in 2016 increased by 0.35% compared to 2015, with the average power used for each square meter of shopping mall floor space increased by 1.44% compared to 2015. This is mainly attributed to the increase in shopping mall activities and the increase in average atmospheric temperature in 2016.

Nevertheless, TAIPEI 101 has continued to implement relevant energy-saving measures and signed the "Air-conditioning System Automatic Demand Feedback Measure" with Taiwan Power Company to achieve energy conser vation during peak periods, as inspired by the concept of "reducing power usage is the same as generating power". In addition, we have also deployed computerized smart monitoring systems, which are connected to automatic demand response systems at all locations of air-conditioning water chillers in order to carry out the "demand response event" for the air-conditioning system. At the scheduled periods, the system would automatically suppress the volume of power consumption by 10% as prescribed in the contract to prevent peak overload and ensure that all power users would have sufficient power. At the same time, TAIPEI 101 purchased 1.01 GWh of green power in 2015 and 2016 with the hopes of s tarting the trend for other domestic enterprises to purchase green power and will continue to adopt green power in the future.

Our purchase of green power has won us the recognition of "green purchase in excess of NT$ 5 million" from Taipei City Government in October 2016 and the "Green Power Gratitude Award" from the MOEA in December 2016.

  • TAIPEI 101 purchased 1.01 GWh of green power for two consecutive years in 2015 and 2016.
TAIPEI 101's purchase of green power has earned the recognition of "green purchase in excess of NT$ 5 million" from Taipei City Government.

TAIPEI 101 has also received the "Green Power Gratitude Award" from MOEA.

Total Power Usage by All Units

  • figures shown in the above table include electricity consumption of the Observatory
  • G4-EN3( Energy consumpion within the organization)
Office Tower Power Usage
  • Statistics for the Observatory are included in the figures shown in the table
  • The Office Tower tenant power usage in 2014 has been verified to be 12,283,348 and as such the figures have been changed accordingly

Office Tower Average Energy Use Intensity
  • Statistics for the Observatory are included in the statistics for the Office Tower in the table
  • Office Tower average EUI of usage area = Office Tower power usage/usage area
  • Office Tower average EUI of tenant employees = Office Tower power usage/no. of office tower tenant employees
  • The Office Tower’s usable area include public areas, tenant areas and equipment floors
  • G4-EN5(Energy intensity)
  • G4-CRE1(Building energy intensity)

Shopping Mall Power Usage
  • G4-EN3 (Energy consumption within the organization)

Shopping Mall Average Energy Use Intensity
  • Shopping Mall usable area includes the areas for aisles and elevators
  • Shopping Mall average EUI of usable area = Shopping Mall power usage / usable area
  • G4-EN5 (Energy intensity)
  • G4-CRE1 (Building energy intensity)

3.2.2 GHG Emission Management

GHG Emission Management Measures

Beginning in 2011, TAIPEI 101 started to take greenhouse gas (GHG) inventory and has been compiling its GHG Inventory Report in accordance with ISO 14064-1:2006 to be certified by a third party. Sources of TAIPEI 101's GHG emissions have been compiled into the table below:

Sources of Greenhouse Gas Emissions

  • E stands for Stationary Combustion Emission, P for Procession Emission, T for Transportation Comb ustion Emission and F for Fugitive Emission

In addition to taking the initiative to reduce our GHG emissions, we have also utilized our influence by encouraging our staff and tenants to take public transportation for their commute to work as it would reduce GHG emissions from vehicles they would otherwise be driving/riding. Not only that, restaurants at TAIPEI 101 use locally grown (located within 160 km of TAIPEI 101) agricultural products as their primary ingredients. This not only reduces the carbon footprint of the transportation process but also enables our employees, tenants and customers at TAIPEI 101 to enjoy fresh and delicious local food ingredients that are in season.

  • G4-EN30 (Significant environmental impacts of transporting products and other goods and materials for the organization's operations, and transporting members of the workforce)
Carbon Reduction Performance

TAIPEI 101's total GHG emissions for 2016 came to 48,608.51 metric tons of CO2e. Since our operations primarily involve departmental store retail, food and beverage services and office rental services, our primary source of GHG emissions fall under Scope 2, in other words, externally purchased power that TAIPEI 101 needs for its operation.Our Scope 2 emissions constituted as much as 61.54% of our total emissions;

Proportion of Emissions for Each Scope (%)

GHG Inventory
  • Starting from 2015, TAIPEI 101 has inc orporated Scope 3 emissions in it s GHG invent ory
  • Revenue emission intensity = total GHG emissions/annual revenue (in NT$)
  • Total usable area emission intensity = total GHG emissions/total floor areas of the Office Tower, R estaurants and Shopping Mall (in m2)
  • G4-EN15EN15 (Direct greenhouse gas (GHG) emissions (Scope 1)
  • G4-EN16 (Indirect greenhouse gas (GHG) emissions (Scope 2)
  • G4-EN17 (Other indirect greenhouse gas (GHG) emissions (Scope 3)
  • G4-EN18 (Greenhouse gas (GHG) emissions intensity)
  • G4-CRE3 (Greenhouse gas (GHG) emissions intensity from buildings)

3.2.3 Water Resources Management

Water-Saving Equipment and Measures

We have been routinely monitoring, measuring and analyzing our water consumption and we are continuing to seek for viable water resources in the future. TAIPEI 101 has implemented the following water saving equipment and measures in order to achieve effective monitoring and control of all water resources while preventing even the smallest drips of waste.

Rainwater Capture System

TAIPEI 101 has installed rainwater capture systems on platforms every 8 floors above the 34F. The system collects rainwater and sends it to the large rainwater tank on B5. After the rainwater is filtered, it is reused as outdoor landscape irrigation water, washrooms at the shopping mall and for the cleaning of exterior facilities and surfaces. In light of the potential crisis of water shortage, we have planned and adopted more aggressive recycling measures for discharged water in order to prepare for potential draughts. For example, we were able to recycle the water discharged from the sprinkler system and stored it in the large rainwater tank.

Digital Water Meter Systems

TAIPEI 101 has installed digital water meters for its tap water consumption, AC water chiller consumption and water fountain systems in order to tract the water consumption data and send it to the central system for monitoring and recording so as to identify the hot spots of water consumption at TAIPEI 101 with greater precision.

Water Conservation Performance

TAIPEI 101 uses water supplied by Taipei Water Department and recycled water. In 2016, TAIPEI 101's total water usage came to 571,585.40 metric tons. Through our rainwater collection system and discharged water recycling measures, we recycled 18,475 metric tons of water, which was an increase of 32.74% compared to that of 2015. 19.61% of the recycled water was used by the office tower and 80.39% at the shopping mall, with recycled water being 100% reused. The ratio of recycled water to total water usage at TAIPEI 101 in 2016 came to 3.23%, which was an increase by 0.82% compared to 2015. All effluents have been discharged in accordance with pertinent regulations.

(Unit: metric tons)

In terms of the annual water usage for the office tower (including observatory), the total water usage in 2016 increased by 5.86% compared to 2015, primarily because the number of employees at the office tower increased from 13,115 in 2016 from 12,214 in 2015; however, in terms of average water intensity against the number of occupants in the building, the result was actually a decrease of 1.39% compared to 2015. In terms of average water intensity for the areas in use in the office tower, the figures translated to an increase by 5.44% compared to 2015. As for the annual water usage at the shopping mall, the total water usage in 2016 fell by 7.43%; in terms of the average water intensity against the number of occupants in the building, the figure increased significantly by 47.53% compared to 2015 and it is primarily because we changed the method of calculating the number of visitors at the shopping mall in 2016 by excluding the tally of repeated headcount so that we could have more precise data. Coupled with the decrease in the number of Chinese visitors, the estimated number of visitors at the shopping center has fallen from 12,273,345 in 2015 to approximately 7,700,000 visitors in 2016. On the other hand, if we were to look at the average water intensity for the usable areas in the shopping mall, the figure actually turned out to be a decrease by 7.37% compared to 2015.

  • G4-EN9 (Water sources significantly affected by the withdrawal of water)
  • G4-EN10 (Percentage and total volume of water recycled and reused)

Office Tower (including Observatory) Water Usage
Unit: metric tons
Office Tower (including Observatory) Water Usage Intensity
  • Average water intensity for no. of employees at the office tower = office tower total water usage (metric ton)/no. of employees at the office tower (person)/year
  • Average water intensity for office tower area in use = office tower total water usage (metric ton)/ office tower area in use (m2)
  • G4-CRE2 (Building water intensity)

Shopping Mall Water Usage
Unit: metric ton
Shopping Mall W ater Usage Intensity
  • Average water intensity for no. of visitors at the shopping mall = shopping mall total water usage (metric ton)/no. of visitors at the shopping mall (1,000 visit ors)/year
  • The incr ease in aver age water intensity for no. of visit ors at the shopping mall is primarily because we changed the method of calculating the number of visitors at the shopping mall in 2016 by excluding the tally of repeated headcount so that we could have more precise data. Coupled with the decrease in the number of Chinese visitors, the estimated number of visitors at the shopping center has fallen from 12,273,345 in 2015 to approximately 7,700,000 visitors in 2016.
  • Average water intensity for usable area in shopping mall = shopping mall t otal water usage (me tric ton)/usable floor area in shopping mall (m2)
  • Usable floor area in the shopping mall include the aisles and ele vators

3.2.4 Waste Disposal

Waste Disposal Management Approach

Most of the waste at TAIPEI 101 comes from daily operations, from tenants, and from fit-out work. To ensure appropriate disposal and handling of wastes generated at TAIPEI 101, we have commissioned the operations to qualified service provider in accordance with pertinent regulations to transport wastes to their respective processing facilities based on their char acteristics.

Methods of Waste Disposal
Waste Tracking

In order to achieve strict control of waste disposal, TAIPEI 101 has implemented thefollowing requirements in the preliminary selection of service contractors: an eligiblecontractor must have relevant permits and substantiating documentations issued by the government in order to win the bid. Not only that, the bid-winning contractor is required to submit documents detailing the actual disposal of wastes (i.e. weight note, substantiating document on the vehicle of transportation) on a periodic basis for audit purposes. TAIPEI 101 would also randomly dispatch personnel to follow waste transportation vehicles to verify that wastes have been properly delivered to their designated location for appropriate disposal.

Waste Delivery System

Considering the issues of energy consumption and potential sanitation concerns arising from using service elevators for the transportation of wastes, TAIPEI 101 was designed with a waste collection system during its construction. The system enables cleaning staffs at each floor to sort through wastes and transport non-recyclable wastes to the Waste Management Center on B2. The waste collection system comprises 65 waste delivery chute doors scattered across the building connected by four sections of gravity driven chutes. At the end of each chute is a shredder that cuts waste into pieces before sending the shredded wastes to a temporary storage tank and ultimately the Waste Management Center in the basement. The waste would be sent through a separator to remove water and moisture for weight reduction before being compressed into the waste container. This process reduces wastes to merely 1/3 of their original size before our contractors hauls the waste containers to the incinerators for disposal.

Waste Sorting

As we take resource re-cycling benefits very seriously, efforts have been made to conduct rudimentary sorting of wastes on the floor of their generation before the recyclable wastes are transported through the service elevators to the Waste Management Center where they would be further sorted into 26 categories so as to achieve improved resource recycling and reuse. As for food wastes, in consideration of sanitation factors, we have installed a large freezer in the basement for collective storage of food wastes from restaurants and food court to prevent unpleasant odors from escaping and to facilitate the transportation by our food waste handling contractor on a daily basis.

Promotion of Paper Use Reduction for Internal Operations

In an effort to reduce the amount of paper used for our operations at TAIPEI 101, we have completed the digitization of the following paper works in 2016:

Recycling Performance

In 2016, TAIPEI 101 generated a total of 2,408,741 kg of general waste, and 50.30% of which were recyclable wastes. The recycling rate fell slightly by 0.46% compared to that of 2015. The costs for waste disposal and treatment for 2016 came to NT$ 9.336 million.

Table of Waste Re-cycled
  • G4-EN23 (Total weight of waste by type and disposal method)

In 2016, we added two new recycling categories of plastic and glass cosmetic product containers, thereby increasing the total categories of recyclable material to 26.

Category, Weight and Percentage of Re-cycled Material

3.3 Eco-Friendly Measures and Products

Though TAIPEI 101 has become an exemplar as the tallest green building in the world, we have nevertheless remained insistent on seeking new innovative technologies to improve our building energy consumption so that we could fulfill our green commitment to the planet. Aware of the indirect impact on neighboring communities caused by frequent and busy business activities, we have resorted to getting started by protecting our nearby environment as we promote environmental protection education and initiatives so that we may disperse the seeds of green lifestyle in the urban area while we strive to mitigate the direct impact that our operations may bring upon the environment.

3.3.1 Eco-Friendly Measures


Through the creation of green living environments and initiating green activities, we strive to provide stakeholders with comfortable green living space.

Green Living Environment
Safeguarding Our Native Species – Natural Valley

Low alpine forests in Taiwan have suffered in terms of inferior soil conservation due to unchecked artificial cultivation and destruction of old-growth forests. Consequently, this has resulted in significant reduction in endemic Taiwanese species. In light of this situation, TAIPEI 101 has pledged to donate NT$ 1.01 million over a five-year period to "the Natural Valley" (managed by Taiwan Environmental Information Association) starting from 2015 through 2019 as a way to support the restoration of low alpine forests in Taiwan and the protection of invaluable and rare species such as the manis, black e agle, mountain scops owl and so f orth. In 2016, the portion of the dona tion (NT$ 200,000) has been duly been made to the Natural Valley Environmental Charity Trust Fund.

The Natural Valley

Situated on the ridge of Nanhe Mountain that separates the boundary between Qionglin Township and Hengshan Township in Hsinchu County, "the Natural Valley" is not only the first but also the only instance of environmental charity land trust in Taiwan. Occupying 1.8 hectare of land at 380 meters above sea level, "the Natural Valley" was acquired by three landowners and entrusted to a NGO for its operation. After years of hard work, this beautiful valley transformed from a landscape covered in miscanthus and dicranopteris linearis, with trees enveloped by aggressive vines such as bitter vines to the current scenery it has today. Here, native flora such as Taiwan maesa, Marattiaceae and Chinese Hydrangea thrive with great vitality. According to field investigations, the Natural Valley is the home of 97 families and 262 genera of vascular plants and among them, 22 are endemic species of Taiwan. On top of that, animals such as flying squirrels, blue magpie, yellow pond turtle, manis, and so forth have returned to this natural habitat, which is also rich in its collection of insects. With just spiders alone, one could find 162 species of these insects at the Natural Valley, which is undoubtedly one of Taiwan’s best natural classrooms for mountain and forest ecological education.

  • G4-EN13 (Habitats protected or restored)
Green Wall

In 2016, we have set up a new green wall on 1F of the building. The green wall functions as a guide of endemic plants of Taiwan and current features 8 native and non-native species, namely: hedera rhombea var. formosana, coleus, tuberous sword fern, scandent scheffera, birds' nest fern (all native species) and non-native species such as crabapple, cuphea and golden pothos. The medium used on the green wall is made from recycled textile waste with fertilizers that will facilitate plant growth in addition with beneficial microorganism such as rhizobium and spirulina to create a sanitary and eco-friendly space.

101 Classroom
【 New Eco-Friendly Aesthetics with TAIPEI 101's Green Wall】

TAIPEI 101 has chosen the "Gold Award" - winning fabric (chosen from roughly 3000 entries from 43 nations around the world in the iF design award based in Hanover, Germany) in conjunction with "green roof soil" as the medium of cultivation. The fabric is designed and developed by Taiwan Textile Research Institute (TTRI) and it is primarily made from fibers that have been created with recycled plastic. The fibers are woven into unique 3D structures for plant cultivation on a green wall. The "green roof soil" is created with particles taken from reused textile waste and features eco-friendly and green building concepts while offering the advantages of pestfree and water preservation.

Green Cultivation

We have implemented a number of green measures in the office tower and the shopping mall. For example, we have already placed decorative plants in the public area (1F and transfer floors) of the office tower along with information on the benefits of indoor air purification using plants for tenants to peruse. In 2016, we have continued with the promotion of green cultivation by greening the urban plaza on 4F of the shopping mall and gradually increasing the green area within the building.

Green Activities
Environmental Protection Workshop

In February 2016, TAIPEI 101 invited professors from the Department of Energy and Refrigerating Air-Conditioning Engineering of National Taipei University of Technology to give a presentation on the consequences of greenhouse effect, building energy consumption analysis, energy-saving technologies for air-conditioning and illumination under the theme of "Energy-Conservation and Carbon Reduction for an Eco-Friendly Lifestyle – air-conditioning and illumination energy conservation". The workshop was attended by a total of 53 participants.

Environmental Protection Charity E vent

Climate change has become a fact that we can no longer afford to ignore. And as such, TAIPEI 101 has provided space for Greenpeace Organization to host a 5-day environmental protection charity event, which involves setting up a coffee van powered by renewable energy and an eco-friendly cart to serve complimentary fair trade coffee to attract tenants and members of the general public, thereby calling out to them to care for our changing environment and promote their awareness for mitigating global warming during the time they would take to enjoy a cup of coffee.

International Earth Hour Camp aign

Since 2009, TAIPEI 101 has been participating in the event on its own initiative to turn off the lights for one hour around the world initiated by the World Wildlife Fund (WWF). By turning off the lights at TAIPEI 101 for one hour, we can save 403 kWh of power, which is equivalent to reducing CO2e by 210 kg. We have done the same in 2016 by turning off the exterior lighting for one hour along with other famous landmarks around the world, in the hope that other buildings and the general public will respond to the "Earth Hour" campaign together and be aware of carbon reduction, energy savings and climate change issues.

Green Life Charity E vent

In an effort to promote the philosophy of environment sustainability so that we could convince more members of the general public to embrace organic, green lifestyles, First Bank has collaborated with TAIPEI 101 to jointly organize the "Love Fun: The Greenest Lifestyle" Festival – a threeday charity concert at TAIPEI 101's outdoor Water Dance Square in September 2016.
To highlight the significance of environmental sustainability, the event featured a green market with hay tents. Close to 30 social enterprises, organic farmers and green enterprises were invited to set up their booths at the market, while we provided organic salad, organic popsicles and commemorative eco-friendly chopsticks so that the general public could enjoy delicious organic food while learning more about green lifestyles.

3.3.1 Eco-Friendly Products


In addition to the procedural digitization covered in "2.3.2 Smart Ser vice Experience" and promotion of internal paper reduction in "3.2.4 Waste Disposal", TAIPEI 101 also uses and promotes eco-friendly products in order to reduce the environmental impact that TAIPEI 101 and our outsourced vendors may create through our operations.

Lowering TAIPEI 101's Environmental Impacts
Promoting the Use of Eco-Friendly Materials and Equipment

In an effort to reduce our environmental impact, TAIPEI 101 has been gradually promoting the use of eco-friendly material sand equipment. In 2016, we implemented a plan to purchase office supplies and electrical appliances with ecofriendly labels and achieved the objectives of 100% use of business cards printed on eco-friendly paper and using only ec o-friendly photocopy paper.
At the same time, we have also requested our outsourced service providers to use no less than 40% of eco-friendly cleaning products in their operations and continue to use FSC certified cleaning consumables.

Recycling and R euse of Materials

Guided by the spirit of circular economy and waste reduction, we have made repetitive use of s tages and billboards in conjunction with our event schedules.

More Promotional Pamphlets Printed on Eco-Friendly Materials

After using eco-friendly recycled paper for our two Chinese New Year postcards in 2015, we have launched two new postcards in 2016 that are printed on recycled paper: the 2016 Year of Monkey Postcard (Dusk) and (Fireworks), with 1,000 copies for each version available for sale.

Electric Vehicle Charging Stations

In order to disseminate the efforts of developing green technologies in Taiwan to support the government's promotion of electric vehicles, we have installed four electric vehicle charging stations in B2 of the shopping mall as a way to encourage employees and customers to choose eco-friendly transportation for their journey to TAIPEI 101 Mall and contribute to the cause of energy conservation and carbon reduction.

Lowering Environmental Impacts of Outsourced Service Providers
Eco-Friendly Cleaning Products

We ask our outsourced cleaning service providers to use cleaning products that are compliant with relevant environmental standards for the cleaning of public areas at TAIPEI 101 in order to minimize environmental pollution and impact. Presently, our cleaning service providers use all-purpose cleaners, carpet cleaners and glass cleaners that are compliant with U.S. Green Seal GS-37 eco-friendly standards.

Pest Prevention and Contr ol

We have established integrated pest control plans to regulate our outsourced service provider to adopt methods of physical, non-chemical, and low-toxicity chemical control (i.e. sterilization) in accordance with our action thresholds to gradually address pest hazards. If specific thresholds have yet to be reached, the service provider is required to adopt physical controls to handle pest situations in order to reduce the frequency of chemical use and lower the impact on our environment.