As a renowned international landmark, TAIPEI 101 is a vital hub of tourism and business exchanges in Asia. On average, we receive over a million visitors on a yearly basis on top of more than 10,000 tenants at our office tower. TAIPEI 101 has dedicated itself to becoming an international role model in the area of sustainable development by offering a safe and comfortable environment for customers, tenants at the office tower and shopping mall and our employees. On top of that, we have also leveraged our influence to monitor and request our suppliers and outsourced vendors to ensure the safety of their employees so as to deliver the most thoughtful services and facilities that are safe and comfortable to our stakeholders.
This chapter will cover three major safety aspects on operational safety, product safety and occupational health and safety. Through relevant disclosures, we will shed light on our focus and response on material topics such as operational safety risk management, personal information safety, food safety, public health and so forth that are of significant concern to stakeholders.
TAIPEI 101 was designed with high seismic and wind resistance in its structural design and in terms of safety measures, we have established comprehensive rescue facilities, emergency evacuation plans and security systems to prevent casualties in the event of manmade hazards or contingencies. In order to reduce the threat of potential hazards, we have established specific hazard/disaster response procedures coupled with periodical drills, trainings and invited experts to offer international standard training courses to enhance our staff's safety knowledge and awareness for safety.
Taiwan is geographically situated in a region that is susceptible to earthquakes and typhoons. Considerations for safety has been a key factor for the structural planning and design of TAIPEI 101, seismic and wind-resistance factors were already incorporated into the building's high-specification and quality structural design. Due to global climate anomalies in recent years, the frequency of extreme climate hazards has increased and posed substantial threat to the safety and health of mankind and global economic losses each year. In light of the potential natural disasters that could result in persistent impact on our operations, TAIPEI 101 has planned more thorough response measures and preparations in order to enhance its relevant safety measures and facilities.
The unique bamboo design of TAIPEI 101 not only embodies an element Eastern artistic styling but also serves the special function of strengthening its structural integrity. With a massive steel truss bracing joined to surrounding mega-column structure by rigid connection, the unique architectural technique fortifies the structural integrity for the building. The world’s largest wind damper (with a diameter of approximately 5.5 meters) is housed within the office tower to stabilize the building against lateral movements caused by earthquakes or strong winds. Due to the building’s high safety and resilience from its structural integrity, TAIPEI 101 has been named by the U.S. magazine Popular Mechanics as “the world’s toughest building in 2015”.
GRI 102-11(Precautionary Principle or Approach)
As TAIPEI 101 is equipped with UPS, we differ from other office towers and shopping malls due to our capability to deliver at minimum 20VA of power supply per square meter in the event of power outage to ensure that the security surveillance system at the office tower remains operational before the emergency generation system kicks in so as to minimize the impact on operations. Presently, there are eight 2000KW diesel fuel emergency power generators installed at TAIPEI 101 and these generators will provide the emergency power needed during disasters and blackouts during emergencies. Normally, the designated department is entrusted with the task of these generators’ maintenance and repair. Once each month, these generators would be started for testing during late night hours to ensure their normal operation. With regards to the power outage incident in August 2017, during the outage, we handled the situation by activating the generators to provide emergency power; two feeder lines ran throughout the office tower to transmit power to the two power distribution rooms on the mechanical floor in the office tower.
Our tenant handbook covers the precautions for the office tower and shopping mall occupants when an earthquake strikes and suggests tenants to prepare emergency supplies including medical supplies, food and water to cope with natural disasters that may force tenants to stay inside the building for extended periods of time.
New illustrations of evacuation plans for all floors at the office tower and shopping mall are provided to all employees and tenants in order to help them gain better grasp of all the locations of emergency exits and corresponding safety equipment on each floor.
During a typhoon or earthquake, all personnel at TAIPEI 101 shall abide by the response procedure detailed in the Disaster Response Handbook. In addition, the office tower and shopping mall have established their corresponding “Disaster Response Operation Procedures”. As for the procedure for earthquake response, details and regulations can be found in the “Office Tower Earthquake Response Regulations”, which covers the response measure for self-protection during earthquakes.
Upon the issuance of sea warning for typhoon by the Central Weather Bureau, we would establish a Typhoon Response Taskforce to be responsible for the implementation of relevant typhoon preparation and response measures. Due to Typhoons Nesat, Hato and Talim, the Typhoon Response Taskforce convened 3 meetings in 2017 chaired by the President.
When exposed to powerful gusts of wind, it is possible that TAIPEI 101’s building structure would experience lateral movement, which could result in elevator cables entangling, thereby disrupting elevator operation. In addition to safety mechanisms designed to halt elevator operation, we have also established the “Office Tower Elevator Operation Mode Response Procedure Under Powerful Winds” to regulate the operating model of elevators when the building is exposed to different levels of powerful wind to ensure normal operation and minimize impact on TAIPEI 101’s operations.
The double-deck elevators at TAIPEI 101 Tower are designed to have four emergency exits (upper, lower, left and right of each elevator car) so that when the elevator stop at a floor without doors that render it impossible for the doors to be opened for personnel stranded within to be rescued, the rescuers could move the rescue car and position it at level position with the elevator car in question. This would allow rescuers to open the rescue door on the side of the rescue car and set up handrails on both sides and a walking plank between the two elevator cars so that the trapped personnel could be moved to the rescue car. If the elevator doors cannot be opened for any reason, the rescuers could open the upper or lower emergency exit for the trapped personnel to escape. In 2017, we have conducted in-depth training on elevator control system for relevant personnel to ensure operational safety at the premise. A total of 26 employees took part in the two-hour training. In the event of earthquake or typhoon, we have also devised the following response measures.
To ensure passenger safety, our customer service staffs have been trained to communicate immediately with the central control personnel by radio or elevator intercom in the event of an earthquake so as to verify the situation and keep the passengers calm by reassuring them of their safety. Depending on the scale of the earthquake, the observatory elevator would operate in accordance with different response measures: for minor earthquakes, the elevators will operate at slower speeds and stop at the designated floor for passengers to be evacuated with our customer service personnel’s instruction. During a major earthquake, the elevators would stop operation immediately. Passengers will be required to wait for elevator maintenance personnel to verify that relevant equipment have not been damaged before the elevator resumes operation and stops at the designated floor for passengers to leave the building as instructed.
In addition to the standard pre-cautionary measures, we also assign a task force to patrol the building and carry out relevant restorations after a disaster has occurred. If a strong earthquake resulted in specific safety concerns at the tower, the Disaster Response Commander will order an evacuation and the TAIPEI 101 emergency response units will evacuate all occupants inside the building. At the same time, electrical equipment will be checked after an earthquake in accordance with the “Earthquake Handling Procedures for Engineering Operation Management Department.”
In order to prevent the safety of our stakeholders from being compromised due to manmade hazards or emergency situations, we have established comprehensive prevention and response measures for fire hazards, security, and personal information protection.
TAIPEI 101 is equipped with fire hazard prevention equipment, fire detection system, firefighting equipment and emergency evacuation equipment. An appropriate number of fire hydrants and fire extinguishers has been placed on each floor, with monthly maintenance duly implemented for the aforementioned equipment; fire safety equipment inspection and declaration is also made for the shopping mall (once every six months) and the office tower (once per year) to ensure that all fire safety equipment are compliant with pertinent fire safety regulations and our electrical equipment are compliant with pertinent electrical codes. Not only that, the observatory, the office tower and the shopping mall have all received the “Fire Safety Building” certification from the Executive Yuan to attest to the quality of our fire prevention measures available on premise. Each year, we also carry out three cleaning and inspections of the exhaust hood equipment for the shopping mall food court and restaurants on 4F and 5F.
The following is a detailed description of TAIPEI 101’s fire safety facilities:
For the office tower, in the “Green Fit-Out Guide” established by TAIPEI 101, specific terms have been laid out with regards to the choice of interior renovation materials and all tenants are required to use fire-resistant materials. For the shopping mall, “Shopping Mall Management Rules” and “Shopping Mall F&B Tenant Management Rules” serve as the guidelines to ensure compliance with pertinent regulations.
Given that more than 10,000 visitors, staff, employees carry out various activities on many different floors at TAIPEI 101 on a daily basis, we are therefore very concerned with the building’s capacity to respond in the event of fire hazards. By offering relevant response information, seminars, trainings and drills, we enable tenants and their employees to familiarize themselves with the firefighting measures and facilities available at the building to minimize loss in the event of fire hazards.
Disaster Prevention and Response Information:
Our “Disaster Response Handbook” details the standard procedures when a fire is detected. We also request tenants of the office tower and shopping mall to form self-defense teams. Each team is responsible respectively for reporting, putting out fires, and directing evacuation. We have also included specific topics on safety in our monthly TAIPEI 101 News Letter as a way to strengthen the promotion for fire safety management.
Fire Safety Seminars and Trainings:
We ask that each office tower and shopping mall tenant self-defense team to at least participate in the special trainings relating to the duties of their team along with two fire safety training courses each year. In 2017, TAIPEI 101 held two full scale fire drills, with contents covering simulations of specific situations, test activation of relevant equipment, hands-on exercise, emergency evacuation and assembly and so forth for all tenants.
Fire Safety Seminars and Trainings in 2017
TAIPEI 101 has established a sound security system along with professional security personnel to maintain the order and security of all business operations while safeguarding the safety of all personnel at the building.
TAIPEI 101 Tower and Mall are equipped with 854 units of 200 megapixel CCTV cameras to monitor personnel access in the major public areas, vertical lines of motion and key areas. In order to prevent the loss of personal information, all data browsing and queries are subjected to strict control and stringent audits so as to maintain internal and external security management.2017, no security related incidents occurred at the office tower and shopping mall.
The office tower is equipped with access control system at the main entrance, inside the elevators and restricted areas.
Only tenants with valid ID cards can enter the lift lobby. Visitors may contact tenants directly through the Kiosk System in the lobby to obtain their visitor access card, which grants them access to the office tower. On a weekly basis, we also perform anti-pinhole detection on all public restrooms and breast feeding room in the shopping mall. Any detection will be reported and resolved immediately to protect our customers’ privacy. In 2017, no security related incidents occurred at the office tower and shopping mall.
In 2017, TAIPEI 101 hired 45 outside professional security personnel and 39 security personnel at the shopping mall to maintain the order of the building's operations, security and safety in the shopping mall, observatory and office tower. We established patrol schedules and specified the hours of access restriction and curfew with logs of security incidents recorded for quantitative statistics. In addition, we have also organized monthly security training for our security personnel to improve their proficiency in fire prevention, theft prevention, and search for explosives along with quarterly AED training. Once every three years, our security personnel are also required to go through CPR training to ensure that they will have the capacity to maintain building security and respond to accidents at all times.
We take the matter of stakeholder information management and security seriously and as such, we have established our “Personal Information Management Practice” that asks all employees to abide by pertinent regulations and the management practice when they carry out their duties, execute projects or handle various internal administrative affairs that involve the collection, handling and use of personal information. Chaired by the President, our Personal Information Supervisory Committee meets twice each year to review major resolutions and outcomes of implementation by company’s Personal Information Management Team. The team comprises 26 members who are supervisors and members of various departments and holds six meetings each year to assist the Personal Information Supervisory Committee in the promotion of personal information protection and management related affairs. For the handling of personal information by outsourced vendors, TAIPEI 101's Legal Affairs Office is responsible for relevant inspections. In 2017, we have not received any customer complaints regarding customer privacy breaches or loss of customer information (refer to P132 – Customer Service Channels), nor did TAIPEI 101 or its outsourced vendors violated pertinent regulations on personal information management.
GRI 418-1(Substantiated complaints concerning breaches of customer privacy and losses of customer data
For 2017, TAIPEI 101 maintained its information security equipment and invested in the construction of an information security management system, with a total investment of approximately NT$ 2.4 million.
In an era where the reach of the internet knows no bounds, more and more users have gotten into the habit of entering their personal information on various software and hardware devices, thereby increasing their risks of personal information exposure. In 2017, in order to reduce the risks of personal information exposure for TAIPEI 101 employees and customers, we have launched a number of personal information security fortification plans in an effort to protect personal information in our possession. The following section will cover the entirety of the plans and their implementation.
As far as TAIPEI 101 is concerned, the products we offer and the public environment under our management have the most direct impact we have on the consumers. It is only by having outstanding products and an environment that is safe and sanitary that we will be able to create a comfortable and secured living space that would facilitate delightful shopping/working experience. And as such, we have established stringent management regulations on emergency first-aid, infectious diseases and public health within the building while striving to create a comfortable and safe environment at the office tower and shopping mall for tenants, customers and our employees. Not only that, TAIPEI 101 has also implemented strict requirements for tenants to offer only safe and sanitary food by implementing a four-step inspection mechanism for the sake of our customers.
The recurrence of food safety issues in Taiwan in recent years has led to higher awareness for food safety among consumers. As an iconic landmark, TAIPEI 101 has actively managed the food court and restaurant tenants by strictly regulating and auditing our collaborating partners so as to safeguard the rights of our consumers.
The Company has established “Shopping Mall Management Rules” and “Shopping Mall F&B Tenant Management Rules” as guidelines for tenants to conduct periodic inspections on aspects such as employee personal hygiene, store cleanliness, expiry date of food products and status and so forth. Vendors violating these regulations will be subjected to fines. In addition, we have also established the enforcement rules for tenant food inspection and relevant penalties as food safety terms in the “Shopping Mall F&B Tenant Management Rules”. Through its implementation we shall maintain TAIPEI 101’s reputation and safeguard consumers’ rights.
We are aware that a stringent mechanism of internal control would be an integral component for the protection of customers’ health and safety. Here at TAIPEI 101, our internal inspection control can be broken down into the four following steps:
Self-Inspection Form shall be completed by the tenants on a daily basis after performing an independent inspection during closing hours. Mall Property Management staff will inspect the premises during closing hours and collect the forms on a monthly basis. In addition, stores will be required to take part in general cleanings (once per month between May through August, once every two months from September through April) and be subjected to routine inspections.
Mall Property Management Department carries out cyclic inspection of shops on a daily basis during closing hours and any flaws discovered would be reported to the Mall Property Management Department.
TAIPEI 101 conducts thorough on-site audits for the high-risk tenants at the food court and other restaurants. For other aspects such as tenant employees, containers, utensils, equipment, raw material storage and store environment, we inspect these criteria and should any incidence of hazard on customer/employee health or safety be found, we would ask for immediate rectification or for the product in question to be taken off the shelves immediately. For the management of food storage for supermarkets and food court tenants, we have also established stricter standards for sanitation and tidiness inspection, including temperature monitoring for refrigerators and freezers, abnormal temperature, thawing and food that have been affected this way must be declared for disposal. In addition, no food materials may be stored in direct contact with the floor. In 2017, no food safety related violations by restaurant tenants at the shopping mall had been reported.
GRI 416-2(Incidents of non-compliance concerning the health and safety impacts of products and services)
As the lobby of TAIPEI 101 Tower, Mall and Observatory are public venues, in order to reduce the incidence of emergencies and contagion of infectious diseases due to the huge volume of visitors at TAIPEI 101, we have installed first-aid equipment for the protection of everyone's health and well-being. We have also established smooth first-aid procedures and infectious disease response procedures to minimize the potential health hazards.
We installed Automatic External Defibrillators (AED) on specific floors on the premise. There are 17 AED units in TAIPEI 101 Tower, Mall and Observatory. All of our staffs, including security personnel, have received cardiopulmonary resuscitation (CPR) and AED first aid training.
Personnel and staff who took part in AED and CPR trainings in 2017
The company collaborates with the adjacent Taipei Medical University Hospital to provide an emergency medical treatment. When an accident occurs, the company will inform the hospital to send out an ambulance at the same time when sending the qualified first aid personnel for assistance. We also transport the patient using the emergency elevator and have a dedicated staff to direct the ambulance and the medical team. The number of emergency related cases that occurred in 2017 is shown in the table below and all incidents have been appropriately handled.
Since TAIPEI 101 Mall is an enclosed environment, in order to effectively prevent the outbreak, infection and spread of contagious diseases, we have been posting real-time disease prevention announcements within the organization to promote relevant disease prevention knowledge and tips for influenza, dengue fever, avian flu and so forth.
For the prevention and response to infectious disease, we have established our “Emerging Infectious Disease Prevention and Response Procedure” as a reference for our implementation of relevant disease prevention and response operations to ensure the health of everyone at TAIPEI 101. Each Wednesday, we convene a Security Office Coordination Meeting in accordance with “Emerging Infectious Disease Prevention and Response Procedure” to carry out Phase 1 of our disease prevention measure. Through the placement of disease prevention poster, issuing email messages and travel health and disease alert information and so forth. In addition, for each disease, we would strengthen our routine cleaning and disinfection (i.e. disinfecting all buttons in elevator lobbies and elevator cars/escalator handrail/doors to various passages and corridors inside the building once every two hours).
On top of such general measures, we also respond to different diseases in the corresponding ways:
We are committed to monitor the quality of TAIPEI 101’s environment with due diligence while offering thoughtful services and improving the inclusiveness of our services in order to help all visitors at feel right at home at TAIPEI 101.
Designed as an enclosed indoor space, the quality of indoor environment is directly related to the health and well-being of the building occupants. Presently, we have installed carbon dioxide detectors in all the return air ducts of the air-conditioning system in order to monitor carbon dioxide concentration in real time while filtering fresh air from outside and directing it to the desired area at any time in order to maintain indoor air quality. At the same time in order to ensure that customers at the shopping mall can enjoy a healthy and comfortable environment, we have actively promoted indoor air quality self-management and implemented our indoor air quality maintenance and management plan. Each quarter, we carry out routine internal inspections and commission a third party to perform an inspection once every two years to ensure that indoor air quality at the mall is compliant with pertinent standards.
Considering the potential risks to health and safety caused by noise and other forms of pollution generated during renovations by tenants, we have established the “Green Fit-out Guide”, which stipulates that tenants are required to prevent noise pollutions in their planning and execution of renovations.
Each year, TAIPEI 101 hosts 48 sessions of half-hour training on cleaning and sanitation for the cleaning staff at the office tower. The trainings cover cleaning procedures, cleaning equipment use and maintenance, use of cleaning agents, labor safety and health and so forth in order to keep public areas at the office tower tidy and clean. Our restrooms have also received the distinction of being “Excellent” of Taipei City public restroom ratings (in the department store category) in 2017.
To ensure that customers at TAIPEI 101 Mall are always in a pleasant mood while they are shopping, we have been raising the bar on the cleanliness and service of the public areas year after year. Currently, the food court is handled by a 27-personnel cleaning staff, who are responsible for collecting trays and utensils used by patrons after they have finished their meals and transporting them to the tray collection counters for sorting before they are washed in the dishwashing room. In 2017, the cleaning staff grew by one employee compared to 2016. In addition, given that the nine existing collection counters are sufficient to accommodate the volume of used trays and utensils, we have not set up any additional counters in 2017
We also take the cleanliness of the restrooms very seriously. Restrooms are routinely checked and cleaned by our cleaning staff on a 30-minute basis (on average) and we have been improving the service quality of our cleaning staff and replenishing toiletries such as toilet paper and liquid soap more frequently in order to keep our restrooms clean.
TAIPEI 101 has been working diligently in our attempt to better understand our customers' needs and feelings, so we provide numerous basic services, such as shopping guides, foreign language translation,tax refund and so forth in order to offer customized services for each and every customer. Starting from 2017, we have recruited new staffs who are proficient in Korean, Japanese and Cantonese in order to provide better and more direct services for foreign visitors.
For women who are breastfeeding their infants, having a supportive environment that encourages breastfeeding is crucial and incidentally, TAIPEI 101’s nursing rooms on B1 and 4F of the shopping mall received the “Outstanding Nursing Room Certification” from the Department of Health in 2016. These recognitions reflect the additional protection for breastfeeding women when they use the facilities, which offer a friendlier environment for breastfeeding for mothers and their babies. In 2017, we also provided breast milk bottle detergent and hand disinfectant for customers in the hopes of offering more considerate services for mothers with nursing needs.
In order to achieve inclusive services, we have also endeavored to provide accessibility in our visitor services, restaurants, and elevators for customers in need.
Accessible Visitor Services
Visitors in need of guidance or assistance can contact TAIPEI 101's Customer Service Center in advance by phone or request for assistance in person at TAIPEI 101 or use the service buzzer found at various accessible elevators and we will dispatch our staff to provide the required services.
The Department of Urban Development has been issuing “Friendly Taipei Restaurant” labels to accessible restaurants in Taipei City. Among the many restaurants at our shopping mall, three restaurants (Din Tai Fung, Jean-Paul Hevin and Hunghwa Teppanyaki Steak House) have received the Friendly Taipei Restaurant Label.
All elevator lobbies at TAIPEI 101 Mall (Songzhi Red Elevator, Xinyi Green Elevator, Xinyi Orange Elevator and Songzhi Orange Elevator) are equipped with an accessible elevator that is complete with braille labeling, voice communication system, emergency contact button and handrails intended specifically for visitors with physical disabilities and seniors.
In an effort to promote Taiwan’s effort in developing green eco-friendly technologies and in conjunction with the government’s promotion of electric vehicles, we have installed four charging stations for electric vehicles on B2 of the shopping mall. Not only that, we collaborated with BMW and installed five charging stations for electric vehicles and the first DC fast charging station in Taiwan on B3 to encourage employees and customers to utilize transportation powered by green energy as a means to access TAIPEI 101 Mall and respond to the initiative of energy-conservation and carbon reduction.
The system is intended to improve the chance for customers to retrieve their lost items and our service quality while reducing the time required for service staffs with lost and found. The system not only saves paper, shortens the service time but also offers more comprehensive assistance for customers who lost their belongings on the premises.
Flow of lost and found assistance
With customer convenience at the core of the conception, our friendly e-rental services eliminates the need for the rental forms (in paper) that customers used to have to fill out along with providing their identification/security deposit. Instead, the system only requires members to present their TAIPEI 101 Gift Card to apply for the rental of our customer-friendly items. This service not only protects our customers’ personal information but also saves paper usage to protect our planet through action.
More CCTV cameras were installed to cover the areas including the curved corridors on 1F~3F, the northern plaza, the parking lot and dishwasher room to eliminate security blind corners with real-time image capturing by providing supplementary field of view in areas that originally lacked adequate field of view coverage and increase the range of secure areas.
The next-gen concept of sharing economy involves offering consumers different choices on car models based on their individual car rental needs. TAIPEI 101 has worked with the world’s largest car sharing company between April 15 2017 and July 14 2017 to deliver our car-sharing service, with AVIS Co., Ltd. leasing two parking spots at TAIPEI 101 as the Zipcar station with a number of car models and versatile selection of usage. The service is meant to reduce the volume of road traffic and create more green space.
While striving to protect the safety of our tenants and customers, TAIPEI 101 is equally concerned with the occupational health and safety of its employees and outsourced vendor staffs. As such, we have established comprehensive management guidelines to minimize the likelihood of occupational injuries to make TAIPEI 101 a safe and secure working environment.
In an effort to create a healthy and safe working environment while pursuing compliance with pertinent laws and regulations on occupational safety and health, the Company developed its “Health and Safety Codes of Conduct”, “Occupational Safety and Health Committee Charter”, “Labor Safety and Health Inspection Regulations”, “Labor Safety and Health Self Inspection Measures”, “Fire Safety Supervision Measures” and so forth in addition to the establishment of our Occupational Safety and Health Committee. The committee is chaired by the President, with one third of the members from employee representatives. The committee convenes a meeting on a quarterly basis to discuss issues relating to safety and health, along with suggestions to the Company on occupational safety and health policies and review of relevant matters.
Apart from providing a healthy and safe environment for our employees, TAIPEI 101 also offers subsidy for employees to receive health checkups no fewer than once every year (as stipulated in Articles 11 and 12 of the Labor Safety and Health Act) along with trainings to equip employees with knowledge on environmental sanitation and safety. Pursuant to the Labor Standards Law, the Company also grants injured employees work injury leave with full pay. TAIPEI 101 has also taken steps to promote the psychological health for employees in their workplace by continuing with the certification of safe premise certification, with routine workplace physical/ psychological health and disease prevention training held once every six months. In 2017, we held two health seminars on sleep apnea and joint and skeletal care.
GRI 403-1(Workers representation in formal joint management-worker health and safety committees)
GRI 403-2(Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities)
Here at TAIPEI 101, we manage the safety of outsourced security personnel and cleaning staffs through three areas: construction and fit-out, cleaning products and outer wall cleaning.
To avoid accidents or fires due to construction work initiated by tenants of the office tower and shopping mall, the Company drafted its “Green Fit-out Guide”, which stipulates work safety rules. The contractor is required to abide by related labor safety rules while tenants are required to purchase insurance policies. The policy helps to reduce the loss of property and ensures that the injured receives their due compensation. In addition, we also host labor safety seminars on a quarterly basis for contractors so as to prevent the occurrence of occupational injuries, with contents covering topics such as notice on construction at the premise, scope of inspection, duration of operation and so forth. There had been no incidents of injury or fatalities that took place this year during constructions.
We ask all cleaning staff to manage and store cleaning products and chemical agents in their designated areas in order to prevent accidental misuse. Not only that, all chemical agents are required to have their corresponding safety data sheet (SDS) available so that in the event of accidents, appropriate treatments/actions can be taken immediately. (For information on eco-friendly cleaning products, see Chapter 3.2.2 on “Friendly Products”)
With regards to the task of outer wall cleaning, TAIPEI 101 has clearly stated in its bidding contract that the contractor is obliged to conduct work safety training for all their employees and supervisors.If any accident occurs during the operation, the contractor shall be held accountable for all responsibilities. At the same time, TAIPEI 101's “Outer Wall Cleaning and Maintenance Management Contract” also states that the contractor is required to put up conspicuous warning signs in the perimeter, which should also be enclosed by a rope when the outer wall cleaning is being performed at great height to prevent pedestrians and vehicles from coming near. Adequate protective measures shall also be taken to prevent spills or damage to others during the cleaning. Lastly, outer wall cleaning personnel must be qualified operators of hoists with training carried out by government-approved organizations and wear related protective gear (helmet, safety boots, harness, etc.) or setup protective equipment such as safety nets.
GRI 403-3(Workers with high incidence or high risk of diseases related to their occupation)
No incident of occupational hazard for security and cleaning personnel occurred in 2017, with relevant statics as follows:
GRI 403-2(Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities)