ENSURE-Degree Safety Protection

As an iconic office space and tourist attraction, TAIPEI 101 receives tens of thousands of visitors on a daily basis. Shouldering the safety of all our visitors and tenants, we have adopted the highest standards for the protection of personal safety and properties of tenants, customers, visitors and employees at the office tower and shopping mall so that they may work, shop and visit TAIPEI 101 without having to be concerned with safety. This chapter will cover three dimensions of operational safety, product safety, and OHS to illustrate how TAIPEI 101 achieves all-rounded protection for its stakeholders. For operational safety, this chapter will present the pre-emptive preparations and response measures in the event of natural disasters such as earthquakes and typhoons and other manmade hazards of fire, threats of security and personal information. With regards to product safety, this chapter will illustrate TAIPEI 101's insistence on food and public sanitation and the actions we have taken to provide a comfortable and safe environment. As for OHS, this chapter will disclose our management policies for employee and outsourced vendor safety and our performance in 2015. The presentation of these aforementioned contents shall adequately reflect our concern and response towards the issues of "Operational Safety and Risk Management", "Personal Information Security", "Food Safety and Public Hygiene" that are of material importance to our stakeholders.

 

4.1 OPERATIONAL SAFETY

STAKEHOLDERS

During the planning stage of TAIPEI 101's construction, seismic and windresistance factors were already incorporated into the building's structural design along with comprehensive rescue and security systems to prevent casualties in the event of manmade hazards or emergency situations. In order to reduce the threat of potential hazards, we have established specific hazard/disaster response procedures coupled with periodical drills and trainings to enhance our staff's safety knowledge and awareness for safety.

4.1.1 Natural Disaster Risk Management

Taiwan is geographically situated in a region that is susceptible to earthquakes and typhoons. And as such, during the planning and design of TAIPEI 101, seismic and wind-resistance factors were already incorporated into the building's structural design. Due to global climate anomalies in recent years, the frequency of extreme climate hazards has increased and posed substantial threat to the safety and health of mankind and economic losses. In the face of impact from climate changes, we have established relevant safety equipment and response measures.

Emergency Power Generation System

Different from other office towers and shopping malls, we deliver at minimum 20VA of power supply per square meter in the event of power outage (tenants may apply for greater emergency power allotment if necessary) so as to ensure that during outages, we would be able to minimize the impact on operation by maintaining basic power supply for relevant operations to continue. Presently, there are 82,000KW diesel fuel emergency power generators installed at TAIPEI 101 and these generators will provide the emergency power needed during disasters and blackouts during emergencies. Normally, the designated department is entrusted with the task of these generators' maintenance and repair. Once each month, these generators would be started for testing during late night hours to ensure their normal operation.

Building Structure and Damper

The unique bamboo design of TAIPEI 101 serves the special function of strengthening its structural integrity with a massive steel truss bracing joined to surrounding megacolumn structure by rigid connection. The truss bracings are further enhanced by a 4-story damper that is designed to stabilize the building against lateral movements caused by earthquakes or strong winds through principles of oscillation.

 

Evacuation and Emergency Response Measures

Pre-disaster Preparations

 

  • Tenant handbook: Our tenant handbook covers the precautions when an earthquake strikes and suggests tenants to prepare emergency supplies including medical supplies, food, and water to cope with natural disasters that may force tenants to stay inside the building for extended periods of time.
  • Evacuation plan: TAIPEI 101 has prepared for the re-illustration of evacuation plans for all floors in 2015 so that employees and tenants would have a better grasp of all the locations of emergency exit and corresponding safety equipment on each floor.

 

Post-disaster Measures

In addition to the standard precautionary measures, we also assign a task force to patrol the building and carry out relevant restorations after a disaster has occurred. If a strong earthquake resulted in specific safety concerns at the tower, the Disaster Response Commander will order an evacuation and TAIPEI 101 emergency response units will evacuate all occupants inside the building. At the same time, electrical equipment will be checked after an earthquake in accordance with the "Earthquake Handling Procedures for Engineering Operation Management Department."

Response Measures in the Event of Disasters/Hazards

 

  • Response operation: During a typhoon or earthquake, all personnel at TAIPEI 101 shall abide by the response procedure detailed in the Disaster Response Handbook. In addition, the office tower and shopping mall have established their corresponding "Disaster Response Operation Procedures". As for the procedure for earthquake response, details and regulations can be found in the "Office Tower Earthquake Response Regulations", which covers the response measure for self-protection during earthquakes.
  • Typhoon response task force: Upon the issuance of sea warning for typhoon by the Central Weather Bureau, we would establish a Typhoon Response Task Force to be responsible for the implementation of relevant typhoon preparation and response measures. Due to typhoons Chan-hom, Soudelor, Goni and Dujuan, the Typhoon Response Task Force convened a total of 5 meetings in 2015 (including response meeting and review meeting, which was chaired by the President).
  • Elevator management scheme: The double-deck elevators at TAIPEI 101 are designed to have four emergency exits (upper, lower, left and right of each elevator car) so that should the elevator stop at a floor without doors that render it impossible for the doors to be opened for personnel stranded within to be rescued, the rescuers could move the rescue car and position it at level position with the elevator car in question. This would allow the rescuers to open the rescue door on the side of the rescue car and set up handrails on both sides and a walking plank between the two elevator cars so that the trapped personnel could be moved to the rescue car. If the elevator doors cannot be opened for any reason, the rescuers could open the upper or bottom emergency exit for the trapped personnel to escape. In the event of earthquake or typhoon, we have also devised the following response measures:

 

 
Typhoon:

When exposed to powerful gusts of wind, it is possible that TAIPEI 101's building structure would experience lateral movement, which could result in elevator cables entangling, thereby disrupting elevator operation. In addition to safety mechanisms designed to halt elevator operation, we have also established the "Office Tower Elevator Operation Mode Response Procedure Under Powerful Winds" to regulate the operating model of elevators when the building is exposed to different levels of powerful wind to ensure normal operation and minimize impact on TAIPEI 101's operation.

Earthquake:

To ensure passenger safety, our customer service staffs have been trained to communicate immediately with the central control personnel by radio or elevator intercom in the event of an earthquake so as to verify the situation and keep the passengers calm by reassuring them of their safety. Depending on the scale of the earthquake, the observatory elevator would operate in accordance with different response measures: for minor earthquakes, the elevators will operate at slower speeds and stop at the designated floor for passengers to be evacuated with our customer service personnel's instruction. During a major earthquake, the elevators would stop operation immediately. Passengers will be required to wait for elevator maintenance personnel to verify that relevant equipment have not been damaged before the elevator resumes operation and stops at the designated floor for passengers to leave the building as instructed.

Post-disaster Measures

In addition to the standard precautionary measures, we also assign a task force to patrol the building and carry out relevant restorations after a disaster has occurred. If a strong earthquake resulted in specific safety concerns at the tower, the Disaster Response Commander will order an evacuation and TAIPEI 101 emergency response units will evacuate all occupants inside the building. At the same time, electrical equipment will be checked after an earthquake in accordance with the "Earthquake Handling Procedures for Engineering Operation Management Department."

 

4.1.2 Manmade Hazard Risk Management

STAKEHOLDERS

In order to prevent the safety of our stakeholders from being comprised due to manmade hazards or emergency situations, we have established comprehensive prevention and response measures for fire hazard, information security, and personal information protection.

Fire Hazard

Fire Facilities

TAIPEI 101's building itself has been equipped with an advanced fire-detection and firefighting system. Each floor is complete with fire hydrants and fire extinguishers, which are subject to regular inspection and maintenance. In addition, all of our fire facilities are compliant with pertinent Fire Services Act while our electrical equipment are compliant with the Electrical Engineering Rules. Not only that, TAIPEI 101 Observatory, Tower and Mall have received the "Fire Safety Building" certification from the Executive Yuan, reflecting the premises' fire safety quality.

Fire Facilities at TAIPEI 101

For the building's interior decoration materials, the "Green Fit-out Guide" contains detailed specifications. Tenants are required to use fire resistant materials in line with the main structure of the building and renovated public areas. Firewalls, smoke discharge valve and fire compartment materials all help to separate the floor into several fire compartments and can prevent the fire from spreading, which offers more time for evacuation. All designs for display counters at the shopping mall are compliant with pertinent regulations. In addition, all kitchen equipment at TAIPEI 101 have been verified for normal and safe operations based on the Company's "Shopping Mall Management Rules" and "Shopping Mall F & B Tenant Management Rules". Fire safety inspections are also conducted periodically.

 
Response and Preventive Measures

Considering the height of the building and the number of occupants inside the building during office hours, we made it a point to provide one hour of training for fire prevention and evacuation to new tenants of the office tower so that their employees could become familiar with our disaster prevention measures and equipment that will minimize relevant losses.

Not only that, our "Disaster Response Handbook" details the standard procedures when a fire is detected. We also request tenants of office tower and shopping mall to form self-defense teams. Each team is responsible respectively for reporting, putting out fires, and directing evacuation. In order to improve our emergency response capabilities and strengthen cooperation during disasters and hazards, we not only conduct two full-scaled fire drills for our tenants and their employees but also require each self-defense team to at least participate in the special trainings relating to the duties of their team along with two fire safety training courses each year. In 2015, we have also incorporated a new section on "Fire Safety Collection" in our monthly TAIPEI 101 News Letter as a way to strengthen the promotion for fire safety management.

  • We held a total of 56 fire related training courses in 2015.
  • Drill contents include: simulation of hypothetical incidents and situation, testing of equipment that needed to be activated in the event of incidents, hands-on exercise in hypothetical incidents, evacuation and regroup exercises.
Training Courses Regarding Office Tower and Shopping Mall Fire Education

 
 

Security

TAIPEI 101 has established a sound security system along with professional security personnel to maintain the order and security of all business operations while safeguarding the safety of all personnel at the building.

Security System

TAIPEI 101 Tower and TAIPEI 101 Mall are equipped with a total of 843 units of 200 megapixel CCTV cameras to monitor personnel access in the major public areas, vertical lines of motion and key areas. In order to prevent the loss of personal information, all data browsing and queries are subjected to strict control and stringent audits so as to maintain internal and external security management.

The office tower is equipped with access control system at the main entrance, inside the elevators and restricted areas. Only tenants with valid ID cards can enter the lift lobby. Visitors may contact tenants directly through the Kiosk System in the lobby to obtain their visitor access card. On a weekly basis, we also perform anti-pinhole detection on all public restrooms and breast feeding room in the shopping mall. Any detection will be reported and resolved immediately to protect our customers' privacy. In 2015, no security related incidents occurred at the office tower and shopping mall.

Security Personnel

In 2015, TAIPEI 101 hired a total of 75 outside professional security personnel to maintain the order of the building's operations, security and safety in the shopping mall, observatory and office tower. We established daily patrol schedules and specified the hours of access restriction and curfew with logs of security incidents recorded for quantitative statistics. In addition, our security personnel are also required to complete two trainings and two drills monthly in order to reinforce their awareness for perimeter safety.

Personal Information Security

We drafted our "Personal Information Management Practice" because we value the information management and security of our tenants, customers, and stakeholders. When an employee conducts business transactions, we ask them to collect, handle and use personal information in accordance with the regulations. In addition, we have established our Personal Information Supervisory Committee (consisting of 26 members from different functional departments) to carry out operations of personal information management inspection, supervision and coordination. For the handling of personal information by outsourced vendors, TAIPEI 101's Legal Affairs Office is responsible for relevant inspections.

In 2015, we have not received any customer complaints regarding customer privacy breaches or loss of customer information, nor did TAIPEI 101 or its outsourced vendors violated pertinent regulations on personal information management.

  • G4-PR8 (Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data)
 

Organizational Structure of TAIPEI 101's Personal Information Protection Task Force

 

Flow of Data Collection

Prior to the collection of customers' personal information
Inform

In accordance with the "Personal Information Protection Act", we will inform the parties concerned regarding the purpose of information collection, the period of usage and their rights.

Contact

Our contract with customers also clearly states pertinent terms and clauses of confidentiality.

After obtaining customers' personal information
Execution

To ensure effective implementation of the Company's personal information protection policy, each department appoints a staff member in charge to perform personal information backup, management, and inspection.

Risk Classification

Risk level of a file is categorized as high, medium, or low for corresponding management

Audit

Regular audit regarding the implementation of the personal information management will be carried out based on the risk rating.

 
BS10012 Personal Information Management System Accreditation

In recent years, the general public has demonstrated significantly higher awareness for the protection of personal information. In order to provide better services to customers and prevent their personal information from leakage or unauthorized use, TAIPEI 101 has taken the initiative to become accredited to BS10012 International Management Standard for Personal Information and became the first company in the industry to be receive the accreditation in 2015, thereby achieving the objective established in 2014 while elevating the protection of our customers' private information to international standard.

Educational Training

In order to ensure that all our employees fully comply with the regulations prescribed in "Personal Information Protection Act" and "Personal Information Management Procedure", we have organized promotional training for personal information awareness in order to help employees gain better grasp on the basic concepts of personal information and its significance.

Information Security Equipment Investment

For 2015, TAIPEI 101 maintained its information security equipment and hired outside consultants to assist us in the improvement of security vulnerabilities with relevant information systems. Our investment in information security equipment for the year came to approximately NT$ 580,000.

Personal Information Trainings in 2015
 

4.2 PRODUCT SAFETY

STAKEHOLDERS

As far as TAIPEI 101 is concerned, the building itself would be the most direct product that we have to offer to the consumers. Guided by our prudent attention on product safety, we have established stringent management regulations on emergency first-aid, infectious diseases and public health within the building while striving to create a comfortable and safe environment at the office tower and shopping mall for tenants, customers and our employees. Not only that, TAIPEI 101 has also implemented strict requirements for tenants to offer only safe and sanitary food by implementing a four-step inspection mechanism for the sake of our customers.

4.2.1 Food Safety

Food Safety Regulations

The Company has established "Shopping Mall Management Rules" and "Shopping Mall F&B Tenant Management Rules" as guidelines for tenants to conduct periodic inspections on aspects such as employee personal hygiene, store cleanliness, expiry date of food products and status and so forth. Vendors violating these regulations will be subjected to fines. In 2015, we amended the terms on food safety in our "Shopping Mall F&B Tenant Management Rules" by establishing the enforcement rules for tenant food inspection and relevant penalties. Through its implementation we shall maintain TAIPEI 101's reputation and safeguard consumers' rights.

Contents of Regulation
 
Four-Step Inspection Mechanism

We are aware that a stringent mechanism of internal control would be an integral component for the protection of customers' health and safety. Here at TAIPEI 101, our internal inspection control can be broken down into the four following steps:

Autonomous management by tenants

Self-Inspection Form shall be completed by the tenants on a daily basis after performing an independent inspection during closing hours. The forms are collected by TAIPEI 101 on a monthly basis.。

Daily inspection

Mall Property Management Department carries out cyclic inspection of shops on a daily basis during closing hours and any flaws discovered would be reported to Mall Property Management Department.

Random inspection

TAIPEI 101 conducts thorough on-site audits for the high-risk vendors at the food court and other restaurants. For other aspects such as tenant employees, containers, utensils, equipment, raw material storage and store environment, we inspect these criteria visually and s hould any incidence of hazard on customer/employee health be found, we would ask for immediate rectification or for the product in question to be taken off the shelves immediately. In 2015, B1 restaurant violations can be classified into the following three categories and all violating tenants have been duly fined.

Full audit by Auditing Department

1. Stacking of miscellaneous items that affected premise sanitation: 7 operators
2. Personnel failing to wear facial masks as required and affected food sanitation: 5 operators
3. Filthy kitchen range hoods that affected kitchen safety: 1 operator

  • G4-PR1 (Percentage of significant product and service categories for which health and safety impacts are assessed for improvement)
  • G4-PR2 (Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their lifecycle, by type of outcomes)
 

4.2.2 Public Health

STAKEHOLDERS

As public venues, the lobby of TAIPEI 101 Tower, Mall and Observatory are often crowded with visitors. In order to reduce the incidence of emergencies and contagion of infectious diseases due to the huge volume of visitors at TAIPEI 101, we have installed first-aid equipment for the protection of everyone's health and well-being. Not only that, we have also established smooth first-aid procedure and infectious disease response procedure so as to minimize the potential health hazards.

Emergency Patients

In order to ensure appropriate handling of accident, the Company has established relevant first-aid equipment and comprehensive procedure for emergency medical treatment.

Emergency Medical Equipment

We installed Automatic External Defibrillators (AED) on specific floors on the premise. There are a total of 16 AED units in TAIPEI 101 Tower, Mall and Observatory. All of our staffs, including security personnel, have received cardiopulmonary resuscitation (CPR) and AED training. In 2015, we held a total of 6 one-hour long AED and CPR trainings for a total of 148 employees (refer to Section 2.3.3. on Outsourced Vendor for more information on our security personnel).

In addition, we have also acquired rudimentary emergency medical supplies, medical equipment, and portable oxygen cylinders for the office tower in 2015 in order to prevent patients' discomfort from exacerbating or even resolving the symptom on the premise.

  • In 2015, we held a total of 6 one-hour long AED and CPR trainings for a total of 148 employees.
AED Installation Locations
 
Emergency Medical Treatment Mechanism

TAIPEI 101 works closely with the nearby Taipei Medical University Hospital to provide medical emergency treatment. When an accident occurs, the company will inform the hospital to dispatch an ambulance to TAIPEI 101 while sending our qualified first aid personnel to provide assistance. We would also transport the patient using the emergency elevator and have a dedicated staff to direct the ambulance and the medical team on site to administer first aid. The number of emergency related cases that occurred in 2015 is shown in the table below and all incidents have been appropriately handled.

2015 Emergency Related Cases and Counts
101 Classroom

In the afternoon of September 28, 2015, Typhoon Dujuan struck Taiwan. Many of the visitors and pedestrians in the perimeters of TAIPEI 101 were injured when they were caught off-balance by the powerful gusts of wind, which had also blown off objects and hit pedestrians. When our security personnel became aware of the situation, in order to prevent more visitors and pedestrians from injury, they took the initiative to ask people on the perimeters of the building to seek shelter inside the building. For those injured, the following actions were taken:
1. Established an emergency first-aid station in the Xinyi Lobby.
2. Assisted the injured by stopping bleeding, treating, dressing and bandaging their wounds.
3. Administered ice-pack treatment for those who sustained blunt-force injuries.
4. Called 119 and requested for ambulance to be dispatched to the nearest location on premise.
5. Sending those who suffered from serious injuries to the hospital after administering firstaid.
We assisted a total of 7 injured visitors/pedestrians and with the exception of 2 that were taken to the hospital due to serious injuries, the rest promptly return home to rest when the wind weakened. Among the injured, one had his clothing damaged due to the accident and we offered slippers and clean clothing for him as a quick solution. He returned to TAIPEI 101 on the following day to express his gratitude for our assistance.

Flow of Emergency Response System
1

Emergency rescue personnel receive alert notification

2

Emergency response personnel arrive on site with relevant gears and equipment

3

Inquire and determine the symptoms of ailment for the injured/patient and identify potential causes for their discomfort

4

Determine the choice for how the situation should be handled:
1. Cases of major injuries/loss of consciousness require the administration of relevant first aid before the injured/patient is sent to the nearest medical institution.
2. Offer suitable suggestions and check with the injured/patient for their preferred treatment.
3. Offer assistance to alleviate discomfort/pain of the party involved.
4. With the exception of minor injuries/symptoms and people who are clearly conscious and stable enough to respond to questions and move about on their own without assistance, all other cases of injuries/illnesses shall be reported by dialing 119.
5. Others.

 

Response to Infectious Diseases Impact

Since TAIPEI 101 Mall is a closed environment, we have prepared corresponding countermeasures for the incidence, contagion, or outbreak of infectious diseases in order to protect the safety and health of our customers.

Epidemic

We have established specific response measures to combat infectious diseases. For the new influenza virus H1N1 that spreads primarily through droplet and contact infection, it presented a challenge in inhibiting the spread of the epidemic in the indoor environment. To ensure everyone's health and to avoid interruption to operation caused by diseases, we developed the "H1N1 Flu Epidemic Prevention Procedures". The Epidemic Prevention Command Center was established to prevent and respond to the diseases. The President serves as the Commanding Officer, the Security Director as the Executive Officer and each department assigns related personnel to serve in the Epidemic Prevention and Promotion Team. The Command Center will conduct meetings based on the status of the outbreak, discuss epidemic prevention plans, and provide up-to-date information to the office tower and shopping mall Epidemic Prevention Command Post, which are in charge of epidemic prevention supervision of tenants and suppliers through the implementation of security measures and contingency plans. In 2015, we held an epidemic prevention meeting for MERS and organized two hour-long MERS epidemic prevention protective gear trainings for 45 participants.

101 Classroom

In 2014 and 2015, we sent a representative in both years to participate in 40 hours of training for the chief auditor of Occupational Health and Safety Assessment Series 18001 (OHSAS 18001) in addition to the ISO 31000 risk management system training. Presently the Company is evaluating the feasibility of introducing a health and safety management system.

  • G4-CRE6 (Percentage of the organization operating in verified compliance with an internationally recognized health and safety management system)
Organization Chart of TFCC Epidemic Prevention Team
Dengue Fever

Confirmed cases of dengue fever in Taiwan proper have exceeded 10,000, with the situation continuing to escalate. In response to the threat of the fever, we have asked our cleaning staffs at the office tower to carry out the four steps of dengue fever prevention (patrol, empty, remove and scrub) on a daily basis. In addition, we have also enlisted the expertise of professional sterilization service provider to inspect the public areas, outdoor gardens and ditches for mosquito breeding each Friday so that such situations can be rectified immediately upon discovery.

 

4.2.3 Comfortable and Secured Environment

STAKEHOLDERS

We are committed to monitor the quality of TAIPEI 101's environment with due diligence while offering thoughtful services and improving the inclusiveness of our services in order to create a prestigious experience for all visitors at TAIPEI 101.

Environment Quality Maintenance

Air Quality

Designed as an enclosed indoor space, the quality of indoor environment is directly related to the health and well-being of the building occupants. Presently, we have installed carbon dioxide detectors in all the return air duct of the air-conditioning system in order to monitor carbon dioxide concentration in real time while filtering fresh air from outside and directing it to the desired area at any time in order to maintain indoor air quality. At the same time in order to ensure that customers at the shopping mall can enjoy a healthy and comfortable environment, we have actively promoted indoor air quality self-management and implemented our indoor air quality maintenance and management plan. TAIPEI 101 Mall has already received the "Indoor Air Quality Self-Management" certification from Taipei City Government's Department of Environmental Protection.

Noise Interference

Considering the potential risks to health and safety caused by noise and other forms of pollution generated during renovations by tenants, we have established the "Green Fit-out Guide", which stipulates that tenants are required to prevent noise pollutions in their planning and execution of renovations. The guide covers the following aspects:
• Equipment noise control
• Installation of noise isolation facilities
• Installation of soundproofing equipment
• Equipment noise mitigation
• Installation of temporary noise barriers
• Noise control management
• Advise for improvement
• Fine and work suspension penalties

 

Public Area Cleanliness

Food Court

To ensure that customers at TAIPEI 101 Mall are always in a pleasant mood while they are shopping, we have been raising the bar on the cleanliness and service of the public areas year after year. Currently, the food court is handled by a 19-personnel cleaning staff, which are responsible for collecting trays and utensils used by patrons after they have finished their meals and transporting them to the tray collection counters for sorting before they are washed in the dishwashing room. In 2015, the cleaning staff grew by six employees compared to 2014. In addition, given that the nine existing collection counters are sufficient to accommodate the volume of used trays and utensils, we have not set up additional counters in 2015.

Restrooms

We also take the cleanliness of the restrooms very seriously. Restrooms are routinely checked and cleaned by our cleaning staff on a 30-minute basis (on average) and we have been improving the service quality of our cleaning staff and replenishing toiletries such as toilet paper and liquid soap more frequently in order to keep our restrooms clean.

Convenience Items for Customers
  • Note 1 - Mobile battery pack is only compatible with Android system phones and Apple iPhone 5 or higher models
    Note 2 - The smart bracelet can also be used by seniors

Friendly Customer Services

We understand our customers' needs and feelings, so we provide numerous basic services, such as shopping guides, foreign language translation, tax refund and so forth in order to offer customized services for each and every customer. Examples of such services include recommendations and introduction to popular tourist attractions for foreign visitors, verifying visitors' travel itineraries and offering customer-friendly items for their convenience. In order to provide more customerfriendly services, in addition to the existing nursing room on 4F of the shopping mall, we have also added new nursing rooms on 35F of the office tower and B1 at the shopping mall. On average, the nursing rooms are used by 5 users, twice in a given day. In 2015, our nursing/breastfeeding rooms have received the "Outstanding Nursing/Breastfeeding Room Certification" from Taipei City Government's Department of Health. For women who are breastfeeding their infants, having a supportive environment that encourages breastfeeding is crucial. However, in order to truly make a difference, it is essential to have public areas that provide thoughtful hardware and environment, supplemented with a friendly and supportive attitude. The Department of Health launched its "Outstanding Nursing/Breastfeeding Room Certification Program" initiative in 2010 and we hope that through the government's periodic certification system. Other institutions and venues would be inspired to champion the spirit of independent management for setting up nursing/ breastfeeding rooms and provide additional support and protection for mothers using these facilities, thus making our breastfeeding environment in Taipei City friendlier.

 

Accessible Space

Accessible Visitor Services

Visitors in need of guidance or assistance can contact TAIPEI 101's Customer Service Center in advance by phone or request for assistance in person at TAIPEI 101 or use the service buzzer found at various accessible elevators and we will dispatch our staff to provide the required services.

Accessible Restaurants

The Department of Urban Development has been issuing "Friendly Taipei Restaurant" labels to accessible restaurants in Taipei City. Among the many restaurants at our shopping mall, Din Tai Fung and Baikohken have received the Friendly Taipei Restaurant Label. In addition, other restaurants at TAIPEI 101 also offer accessible facilities.

Accessible Elevators

All elevator lobbies at TAIPEI 101 Mall (Songzhi Red Elevator, Xinyi Green Elevator, Xinyi Orange Elevator and Songzhi Orange Elevator) are equipped with an accessible elevator that is complete with braille labeling, voice communication system, emergency contact button and handrails intended specifically for visitors with physical disabilities and seniors.

 

4.3 OCCUPATIONAL HEALTH AND SAFETY

STAKEHOLDERS

While striving to protect the safety of our tenants and customers, TAIPEI 101 is equally concerned with the occupational health and safety of its employees and outsourced vendor staffs. And as such, we have established comprehensive management guidelines to minimize the likelihood of occupational injuries.

4.3.1 Employee Safety

In an effort to create a healthy and safe working environment while pursuing compliance with pertinent laws and regulations on occupational safety and health, the Company developed its "Health and Safety Codes of Conduct", "Occupational Safety and Health Committee Charter", "Labor Safety and Health Inspection Regulations", "Labor Safety and Health Self Inspection Measures", "Fire Safety Supervision Measures" and so forth in addition to the establishment of our Occupational Safety and Health Committee. The committee is chaired by the President, with one third of members from employee representatives. The committee convenes a meeting on a quarterly basis to discuss issues relating to safety and health, along with suggestions to the Company on occupational safety and health policies and review of relevant matters.

Apart from providing a healthy and safe environment for our employees, TAIPEI 101 also offers subsidy for employees to receive health checkup no fewer than once every two years (as stipulated in Articles 11 and 12 of the Labor Safety and Health Act) along with trainings to equip employees with knowledge on environmental sanitation and safety. Pursuant to the Labor Standards Law, the Company also grants injured employees work injury leave with full pay.

  • G4-LA5 (Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety measures)
  • G4-LA8 (Health and safety topics covered in formal agreements with trade unions)
  • G4-LA6 (Type of injury and rates of injury, occupational diseases, lost day rate (LDR), absentee rate (AR) and work-related fatalities, by region and gender)
OHS Performance
 
  • Note 1 - GRI Injury Rate (IR) = Total number of injuries/Total number of work hours × 200,000* (*derived from 50 weeks of work per year, 40 hours of work per week per 100 employees)
    Note 2 - GRI Occupational Disease Rate (ODR) = Total number of occupational disease cases/Total number of work hours × 200,000* (*derived from 50 weeks of work per year, 40 hours of work per week per 100 employees)
    Note 3 - GRI Absentee Rate (AR) = Total number of missed days over the period/Total number of workforce days worked for the same period × 25,000* (*derived from 50 weeks of work per year, 5 days of work per week per 100 employees. The number of missed days is calculated based on absences caused by employees' inability to work (i.e. employees on sick leaves) but not including leaves approved in advance, such as study leave or parental leave)
    Note 4 - GRI Loss Day Rate (LDR) = Total no. of days lost/Total number of workforce days worked for the same period × 25,000* (*derived from 50 weeks of work per year, 40 hours of work per week per 100 employees. The number of lost days is calculated based on the days lost due to employees' inability to work as a result of injuries or occupational disease)
    Note 5 - Fatalities represent the number of employees who died due to injuries
 

4.3.2 Outsourced Vendor Safety

STAKEHOLDERS
Construction and Fit-out

To avoid accident or fire due to construction work initiated by tenants of the office tower and shopping mall, the Company drafted its "Green Fit-out Guide", which stipulates work safety rules. The contractor is required to abide by related labor safety rules while tenants are required to purchase insurance policies. The policy helps to reduce the loss of property and ensures the injured receives their due compensation. There has been no injury or casualty caused by construction-related accidents in 2015.

Cleaning Products

We ask all cleaning staffs to manage and store cleaning products and chemical agents in their designated areas in order to prevent accidental misuse. Not only that, all chemical agents are required to have their corresponding material safety data sheet (MSDS) available so that in the event of accidents, appropriate treatments/actions can be taken immediately. (For information on eco-friendly cleaning products, see Chapter 3 on "Friendly Measures")

  • G4-LA7 (Report whether there are workers who are involved in occupational activities who have a high incidence or high risk or specific diseases)
Outer Wall Cleaning

With regards to the task of outer wall cleaning, TAIPEI 101 requires the contractor to conduct work safety training for all their employees and supervisors. Should any accident occur during the operation, the contractor shall be held accountable for all responsibilities.

At the same time, TAIPEI 101's "Outer Wall Cleaning and Maintenance Management Contract" also states that the contractor is required to put up conspicuous warning signs in the perimeter, which should also be enclosed by rope when the outer wall cleaning is being performed at great height to prevent pedestrians and vehicles from coming near. Not only that, adequate protective measures shall also be taken to prevent spills or damages to others during the cleaning. Lastly, outer wall cleaning personnel must be qualified operators of hoist with training carried out by government-approved organizations and wear related protective gears (helmet, safety boots, harness and etc.) or setup protective equipment such as safety net.

Outsourced Vendors' Health and Safety Performance

One incident of security personnel work injury and another incident of cleaning staff work injury occurred in 2015. The incident with the security personnel happened when a cleaning staff was accidentally cut while cleaning the waste collection system. We immediately sent the injured staff to receive medical treatment. The injured staff had two stitches for the injury, the service-provider in question did not notify TAIPEI 101's management regarding the incident. Upon post-incident investigation, we found that the injury had occurred on part of the cleaning staff's failure to put on protective gloves when cleaning inside the chute. With regards to the service provider's failure to notify our management immediately regarding the incident, we had asked the service-provider in question to improve upon their notification procedure. As for the cause of the incident (i.e. negligence to follow the SOP), we have included our waste collection system as a part of our annual training.

 
Security Staff OHS Performance
Cleaning Staff OHS Performance
  • G4-LA6 (Type of injury and rates of injury, occupational diseases, lost day rate (LDR), absentee rate (AR) and work-related fatalities, by region and gender)
  • Note 1 - GRI Injury Rate (IR) = Total number of injuries/Total number of work hours × 200,000* (* derived from 50 weeks of work per year, 40 hours of work per week per 100 employees)
    Note 2 - GRI Occupational Disease Rate (ODR) = Total number of occupational disease cases/Total number of work hours × 200,000* (*derived from 50 weeks of work per year, 40 hours of work per week per 100 employees)
    Note 3 - GRI Absentee Rate (AR) = Total number of missed days over the period/Total number of workforce days worked for the same period × 25,000* (*derived from 50 weeks of work per year, 5 days of work per week per 100 employees. The number of missed days is calculated based on absences caused by employees' inability to work (i.e. employees on sick leaves) but not including leaves approved in advance, such as study leave or parental leave)
    Note 4 - GRI Loss Day Rate (LDR) = Total no. of days lost/Total number of workforce days worked for the same period × 25,000* (*derived from 50 weeks of work per year, 40 hours of work per week per 100 employees. The number of lost days is calculated based on the days lost due to employees' inability to work as a result of injuries or occupational disease)
    Note 5 - Fatalities represent the number of employees who died due to injuries.